SAFETY – MUCH MORE THAN A BACKGROUND CHECK

Going above and beyond, Zemcar has transformed the concept of
safe rides for the entire family

ZEMTRUST® 5-POINT SAFETY SYSTEM

The most comprehensive safety solution for shared rides in the industry

WHAT IT TAKES TO BE A ZEMCAR DRIVER

Phase I: Screening

Before even considering a candidate as a driver, Zemcar runs their information through a series of extensive FCRA compliance and reference checks. These include, and goes well beyond, the state-mandated checks for personnel working with children. Once a driver passes these checks, they are screened through phone interviews.

BACKGROUND CHECK

Zemcar requires a state-mandated background check from every candidate prior to starting the review process.

REFERENCE CHECKS

Every candidate is required to provide references of past work experience that are thoroughly checked.

SCREENING INTERVIEWS

Zemcar performs its own screening interviews once a potential driver has passed background checks.

Phase II: Training

Once a driver passes the screening process, they must go through a specially designed safety training regimen. As a final test, every driver meets with a Zemcar-certified coach who puts both driver and vehicle through a battery of checks. Only then is the driver fit to be called a Zemcar driver.

SAFETY TRAINING

Every driver candidate is required to go through specialized Zemcar training before becoming a Zemcar driver.

COACH APPROVAL

Upon completing the training, every driver is required to meet with a Zemcar coach in person for final approval.

CAREGIVING EXPERIENCE

More than just driving, Zemcar drivers are caregivers with past experience caring for children and seniors.

ZEMTRUST® 5-POINT SAFETY SYSTEM

We are proud to offer the most comprehensive rideshare safety solution in the industry through our proprietary technology. But that’s just the start – our mission is to add more safety services every day while keeping it easy and affordable for daily use.

Circle of Trust®

Build your own circle of trusted drivers, and Zemcar will back it up with our own certified drivers in case of any last-minute cancellations. You will always have a trusted driver available, be it an on-demand or scheduled ride.

Live video feed

It’s the next best thing to being there yourself. Watch live video feed on your cell phone of your children in the car throughout the ride. You can access it from the your busy office, the comfort of your home or any other place without compromising your commitments.

Driver monitoring mechanisms

Customer support specialists monitor the ride in progress through a special dashboard. They also get notifications about the ride. Geo-fencing technology enables Zemcar to raise alerts any time a car veers away from its designated route. A Zemcar customer care representative then immediately contacts the driver to make sure that everything is okay.

Panic alerts and instant communication

Children get their own Zemcar app – an industry first! All Zemcar apps include a panic alert button that immediately informs customer support specialists if the rider is in distress. A Zemcar ride specialist is always available on call for live help for parents, children and drivers during the ride.

Video Permission for Rider Pickup

Easily provide time-stamped video, audio or text permission for rider pickup. Permissions are single-use only and self-destruct after use. No permissions are every stored on your device or in our system.

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